29 Years an agent
29 years ago today, I stepped through the door of Jose Collins in Penzance on my first day as an estate agent.
Always a bit of a rebel, I never really fitted into the corporate (or independent) ‘stack em high sell them at any price’ world so I’ve always tried to innovate to ensure my customers received the best service, the best advice and the best (useful) technology to help them sell or let their property at the best price, in the shortest time with the least stress.
In that time, I’m proud to have been an early adopter or UK innovator of such items as obtaining degree equivalent qualifications in estate agency and producing floor plans on property details in the late 80s’, the Plain English Campaigns’ ‘honesty and transparency’ mark and, more latterly, immersive 3D walkthrough tours.
In 2001, I went solo and started PDQ with our core ethos being that it should be a business where the client was number one, not just one of a number. Put simply, we’d rather do a great job of selling YOUR home than an ‘ok’ job of selling ten others. This was recognised by The Telegraph when they described as “one of the best small estate agents in the UK” and we’ve won a number of other awards over the years too.
During my time with the NAEA (National Association of Estate Agents) I, along with many other agents across the UK, worked hard to ensure consumers received higher standards of care and qualification from their agents and ended up as a Director and President-elect of the National Association, as well as an inaugural member of the Property Standards Board with Lady Diane Hayter.
More latterly, along with a few other estate agency ‘rebels’, I’ve worked to expose portal juggling and consumer fraud and am now working regularly with the BBC, Which(tm) and broadsheet financial journalists to expose what appears to be serious wrongdoing in estate agency by a number of companies across the UK.
It’s a bit old-fashioned but I believe in weekly customer contact, high quality photography and 3D imagery, accompanying all viewings, straight talking honest advice (we won’t flatter you with an unachievable figure just to secure your business and tie you into a long contract) and feedback within one working day, even if there is little or no news. We won’t leave you sat in the dark wondering what’s going on.
A HUGE thank you to all my customers and clients over the years. With very exceptions, you’ve all been wonderful people to help and work with during a stressful life event whilst having to move home too and I hope you’ve enjoyed the experience and that my team and I made the process at least a little better than you were expecting/ hoping.
PDQ Estates Ltd